Printing is one of the most important workplace operations that can affect how smoothly it runs. A good printer can not only simplify your workflow but also reduce your maintenance concerns. Epson printers are widely popular due to their high-quality printing capabilities and advanced features. But, like any other electronic device, they can sometimes have problems that can make your life difficult.
One of the most common issues with Epson printers is Error Code 0x97. This error code can cause your printer to stop working abruptly and may prevent you from printing until the issue is resolved. Common causes of this error are a malfunctioning internal hardware component, corrupted firmware, or a problem with the motherboard.
This article will look at the Error Code 0x97 on Epson printers, its possible causes, and how you can fix it. Keep reading to learn more.
What is Error Code 0x97 on Epson Printer?
Error Code 0x97 on Epson printers is an internal hardware issue that occurs when there is a problem with one of the printer’s hardware components. It usually occurs when the printer is used for extended periods with little maintenance or upkeep.
Some possible causes of the error code include a malfunctioning motherboard, corrupted firmware, or a damaged internal hardware component. When Error Code 0x97 appears, you may see a message on your printer’s LCD screen indicating that the printer needs to be turned off and on again.
Fixing the Error Code 0x97 on Epson Printer
If you encounter Error Code 0x97 on your Epson printer, there are several troubleshooting steps you can take to resolve the issue. These steps include
Restarting the Printer
When you encounter an Error Code 0x97, switch your printer off and unplug it from the power source. Wait at least five minutes before plugging the printer back in and turning it on. This step helps to reset the printer’s internal hardware components and may resolve the issue.
You also need to cancel all printing requests you made before the Error, as well as unplug everything from your printer. These include USB cables, power cords, and ink cartridges. After five minutes, plug in your ink cartridges, and turn on the printer. Then, run a printing test to find out if the issue is resolved.
Removing any Jammed Paper or Foreign Objects
Sometimes, an Error Code 0x97 may be caused by jammed paper or foreign objects inside the printer. You can resolve this issue by opening the printer cover and removing any jammed paper or foreign objects.
The other step is to clean your printer’s print head. First, run a head cleaning cycle from your menu options for all colors. This will take a few minutes and use up a lot of ink, so it’s not advisable to do it multiple times. If the cleaning cycle does not work, it’s time to clean your printer head manually. Below are the steps:
- Warm some printer head cleaning solution in a glass of hot water. This helps the solution to pass easily through your printer.
- Open your printer and remove the cartridges.
- Take a paper towel and fold it to fit beneath the printer head as you move it from side to side.
- Slowly move the printer head over the towel several times.
- Use the syringe that comes with the printer head cleaning kit and suck up some cleaning solution.
- Insert the syringe’s front hose onto the nozzle at the bottom of the printer head assembly, and squeeze in some cleaning solution, one nozzle at a time.
- Remove the soaking wet paper towel, take a dry one, and soak up all the leftover liquid at the bottom of the printer.
- Fold another clean paper towel as you did the first, place it on the printer, and move the printhead over it a few times to dry it.
- Plug in your cartridges, restart your printer, and run a color-cleaning cycle to flash out excess cleaning fluid from the nozzles.
- Try printing something to see if the error code has been resolved.
Resetting the Printer to its Default Settings
If you still can’t resolve the error code, try resetting the printer to its default settings. You may need another pair of hands to help you do this. Start by turning off the printer and unplugging it from the power source. After that, hold down the power button for 60 seconds.
Then, plug the printer back in while still holding the power button. Turn on the printer and run a print test to see if the error code has been resolved.
Updating the Printer’s Firmware
Another way to resolve the Error Code 0x97 on your Epson printer is to update its firmware. Firmware is the software that controls the printer’s internal hardware components, and corrupted firmware may cause the error code.
To update it, visit Epson’s website and download the latest firmware for your printer model. Then, follow the instructions to install the firmware on your printer.
Advanced Troubleshooting Steps to Resolve Error Code 0x97
If the above steps do not resolve the error code, you may need to take some advanced troubleshooting steps. These steps include:
Checking for Damaged Hardware Components
A damaged hardware component inside the printer may cause an Error Code 0x97. To check for damaged components, open the printer cover and inspect the internal components for any visible damage. If you find any damaged components, you may need to replace them to resolve the error code.
However, trying to fix your printer without any prior experience can be dangerous and may lead to more harm than good. So if you’re uncertain how to proceed, try the next step.
Contact a Technician
Call a professional technician to assist you in diagnosing the issue that could be causing the Error Code 0x97 on your printer. The technician can then look at your printer and make the necessary repairs.
Furthermore, you can also check if your warranty is still valid and contact Epson to help you fix the issue or replace your unit.
Conclusion
Epson printers are some of the best printing machines you can get for your office needs. They are durable, produce good print quality, and don’t require as much maintenance as other brands. However, that’s not to say they don’t have their issues. Error Code 0x97, for instance, is a recurring issue with the printer. And can be caused by a variety of factors, such as a clogged print head, faulty internals, or corrupted malware.
Moreover, as we’ve seen, fixing the issue can be as simple as restarting your printer or involve more complex processes such as cleaning your printer head or calling in a trained technician. So if your Epson printer is experiencing an Error Code 0x97, don’t worry and run through the troubleshooting steps we’ve shown you in this post to help resolve the issue.
FAQs
Where is the reset button on an Epson printer?
The reset button on most Epson printer models is on the printer’s right-hand side. It’s usually marked Pause/Reset and located near the printer’s display next to the power button.
How do I get my printer out of error mode?
To get your printer out of error mode, turn it off for a few minutes, then back on, and ensure it’s connected to your computer using a USB cable or Wi-Fi. If this does not fix the Error, check if you have any paper jams, unclog them, and replenish as needed if you’re low on paper or ink.
What is Error Code 0x97 on Epson printer?
Error Code 0x97 on Epson printers is an internal hardware issue that occurs when there is a problem with one of the printer’s hardware components. It can cause your printer to stop working until the issue is resolved.
Can I prevent Error Code 0x97 from occurring on my Epson printer?
While it’s not always possible to prevent errors from occurring on electronic devices, there are some things you can do to minimize the risk of encountering Error Code 0x97 on your Epson printer. These include keeping the printer clean and free from dust and debris, avoiding overloading the printer with too many print jobs, and ensuring you use genuine Epson ink cartridges.
Do I need to replace my Epson printer if I encounter Error Code 0x97?
In most cases, you do not need to replace your Epson printer if you encounter Error Code 0x97. You can commonly resolve the Error by following the troubleshooting steps outlined above. However, if a damaged hardware component causes the issue, you may need to replace the printer or contact a technician for assistance.
What are the signs my Epson printer may be experiencing Error Code 0x97?
Signs that your Epson printer may be experiencing Error Code 0x97 include the printer suddenly stopping in the middle of a print job or the printer showing a blue screen with the error code displayed. It might also be a sign if the printer suddenly stops responding to commands.
